School esports help centre
Guides for students, teachers, parents and caregivers. Find help with team entries, match night, accounts and privacy.
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21 guides found
Choose the right site, create your account, and find your competition.
Enter your roster, choose your school and teacher, and understand approval.
Register your school, review student entries, and prepare for the season.
Register, copy, upload, correct or withdraw school entries.
Why an entry is pending, approved, rejected or withdrawn, and why a fixture may be missing.
Find the fixture, contact your opponent, play, and record the result.
Confirm the right result, correct a mistake, or ask staff to resolve a disagreement.
Propose a time, get the opposing side's agreement, and check the recorded schedule.
What to do when another team is absent or your match changes.
Find tracks, submit times and evidence, and check reviewed results.
Use your own play link and understand provisional and final scores.
Understand participation, supervision, accounts, privacy and where to ask questions.
How younger students participate in designated events without creating accounts.
Recover sign-in access, find missing teams, and manage alerts on shared devices.
Coordinate in the right room and report competition problems with useful evidence.
Delegate school team work where the coordinator feature is enabled.
Prepare billing details, check invoices and resolve registration blocks.
Understand roster visibility, download your data and request a correction or deletion.
Find the extra features your organisation has enabled.
Follow fixtures and results and understand why competition views can change.
Choose match-room help, school help or a support ticket and include the right details.
Still need help?
For a live fixture, use Request an Admin in the match room. For roster or school questions, ask your teacher. For other problems, open a dashboard support ticket with the tournament, team and error details.
Parents and people who cannot sign in can contact the school teacher or use the organisation's published contact details. Privacy contacts are in the participant privacy notice.
Make a privacy request without an account
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